Elevated App Errors

Incident Report for Heap

Resolved

This incident has been resolved.
Posted May 25, 2021 - 12:13 PDT

Monitoring

A fix has been implemented and we're monitoring the results.
Posted May 25, 2021 - 11:31 PDT

Update

We're continuing to work on a fix for this issue. We'll post another update in 30 minutes.
Posted May 25, 2021 - 11:08 PDT

Identified

We've identified a potential cause of the issue and are working on a fix. We'll post another update in 30 minutes.
Posted May 25, 2021 - 10:34 PDT

Investigating

The Heap app is experiencing elevated errors and latency. Our engineering team is investigating.
Posted May 25, 2021 - 09:56 PDT
This incident affected: App.