Queries in the App are failing

Incident Report for Heap

Resolved

This incident has been fully resolved.
Posted Nov 19, 2021 - 17:53 PST

Update

We are still monitoring, but the app should be fully operational now.
Posted Nov 19, 2021 - 17:04 PST

Monitoring

A fix has been implemented, and we will continue to monitor the situation for some time before fully resolving.
Posted Nov 19, 2021 - 16:40 PST

Identified

We believe we have identified the root-cause of the problem. We are working to implement a fix and will roll it out shortly.
Posted Nov 19, 2021 - 16:22 PST

Investigating

We are aware of problems running queries in the app. We are investigating. There will be an update in 30 minutes or when we find out a cause.

Data capture is not affected by this incident.
Posted Nov 19, 2021 - 15:51 PST
This incident affected: App.
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