Heap Connect Redshift Sync Delays

Incident Report for Heap

Resolved

All Redshift environments have recovered.

Posted Jul 03, 2021 - 19:40 PDT

Monitoring

Our engineering team implemented a fix and the delayed Redshift environments are now recovering.

Posted Jul 03, 2021 - 17:30 PDT

Identified

Heap Connect Redshift identify call syncs are delayed. You may notice identify calls have failed to apply to your Heap Connect data. The engineering team has identified the issue and is working on a resolution.

Posted Jul 03, 2021 - 15:49 PDT

This incident affected: Heap Connect.