Temporary data latency, slow queries

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Sep 22, 2015 - 22:34 PDT

Monitoring

We have migrated off of the degraded hardware, and data in your dashboard should be no more than 3 hours out of date. We still expect dashboard data to be up-to-date by the end of today.
Posted Sep 22, 2015 - 18:21 PDT

Identified

We are pausing our data ingestion pipeline to do some unscheduled maintenance due to one of the databases becoming unresponsive. During the maintenance some queries might take longer to run than usual.

We expect to have this resolved by EOD today. Data collection is unaffected, and no data has been lost.
Posted Sep 22, 2015 - 06:58 PDT
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