Temporary Data Latency - Investigating

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Apr 01, 2026 - 15:39 PDT

Update

We have implemented a fix and monitoring recovery

Posted Apr 01, 2026 - 15:28 PDT

Monitoring

We are continuing to monitor this issue. We will post another update in 2 hours.

Posted Apr 01, 2026 - 14:31 PDT

Investigating

We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Posted Apr 01, 2026 - 13:36 PDT

This incident affected: Data Collection and App.