Chart emails are not being sent

Incident Report for Heap

Resolved

Chart emails are now being sent. Users who were expecting a chart email between June 8 at 1pm PT and June 8 at 8pm PT will need to log into Heap to view the chart manually. We apologize for the inconvenience.

Posted Jun 08, 2023 - 21:22 PDT

Identified

Chart emails that would normally be sent between June 8 at 1pm PT and now are not being sent by Heap. We are investigating the issue and a fix is being worked on.

Posted Jun 08, 2023 - 21:21 PDT

This incident affected: Notifications and Alerts.