Temporary Data Latency

Incident Report for Heap

Resolved

Data ingestion latency has returned to normal levels.
Posted Nov 19, 2020 - 19:11 PST

Monitoring

The slow machine has been removed from our cluster and we are monitoring ingestion latency as it is starting to resolve.
Posted Nov 19, 2020 - 18:22 PST

Identified

The issue has been identified as a slow machine in our cluster. Currently working on replacing the instance. Will post another update in 60 mins.
Posted Nov 19, 2020 - 16:54 PST

Investigating

We are currently experiencing delays in data being available in the app. You may notice missing data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Posted Nov 19, 2020 - 16:10 PST
This incident affected: Data Collection.
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