Temporary Data Latency

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Jul 01, 2020 - 10:33 PDT

Monitoring

The data ingestion pipeline has caught up, and data received earlier in the day should now be available for querying.

Posted Jul 01, 2020 - 10:17 PDT

Update

Latency is still recovering to normal levels. We will post an update in 60 minutes.

Posted Jul 01, 2020 - 09:34 PDT

Identified

We have identified the cause of the backlog, and the latency is recovering to normal levels. We will post an update in 60 minutes.

Posted Jul 01, 2020 - 07:50 PDT

Investigating

We are currently experiencing delays in data being available in the app. You may notice missing data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Posted Jul 01, 2020 - 06:48 PDT

This incident affected: Data Collection.