Delayed data in the Heap app

Incident Report for Heap

Resolved

All clear!
Posted Nov 24, 2019 - 13:32 PST

Update

We are continuing to monitor for any further issues.
Posted Nov 24, 2019 - 13:31 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 24, 2019 - 02:52 PST

Identified

Our event metadata ingestion pipeline has become backlogged, so you may notice missing custom events, sources data, and properties in your dashboard. Data collection is unaffected, and no data has been lost.
Posted Nov 23, 2019 - 13:01 PST