Temporary Data Latency

Incident Report for Heap

Resolved

Data ingestion latency has recovered. All data is available for analysis in the app.
Posted Sep 08, 2020 - 17:47 PDT

Update

Data ingestion latency is recovering quickly. We will continue to monitor until the incident is resolved. We will provide an update in 1 hour.
Posted Sep 08, 2020 - 15:07 PDT

Monitoring

The data ingestion backlog is decreasing. We have a fix in place and are monitoring closely. We will provide an update in 1 hour.
Posted Sep 08, 2020 - 13:40 PDT

Identified

The issue has been identified and a fix is being put into place. We will provide an update in 1 hour.
Posted Sep 08, 2020 - 12:37 PDT

Investigating

Our data ingestion pipeline has become backlogged, so you may notice missing data in your dashboard from earlier today. We expect to have this resolved by EOD today. Data collection is unaffected, and no data has been lost.
Posted Sep 08, 2020 - 10:32 PDT
This incident affected: App.
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