Appcues Data Out Integration Sync Latency

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Mar 22, 2021 - 13:53 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 18, 2021 - 09:07 PDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 18, 2021 - 08:00 PDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 17, 2021 - 15:00 PDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 17, 2021 - 13:12 PDT

Identified

Our engineering team has identified the root cause of the Appcues Data Out Integration sync latency and is working on a solution.

Data ingested by heap after 7:15 PM Pacific Time has not been synced to Appcues. No data has been lost.

We will post an update in 30 minutes.
Posted Mar 17, 2021 - 11:01 PDT
This incident affected: Integrations - Destinations.