Delayed Heap Connect Data

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Nov 04, 2019 - 21:34 PST

Monitoring

Around 22:17 UTC on Saturday November 2, part of our Heap Connect pipeline stopped processing data, which means Heap Connect destinations will be missing recent data starting Saturday, November 2. We have implemented a fix and started backfilling data today. The data should be fully replayed in the next 6 hours, at which point scheduled exports will return to running normally.

Posted Nov 04, 2019 - 17:21 PST

Identified

We've identified the issue and are working on a solution.

Posted Nov 04, 2019 - 12:52 PST

Investigating

Heap Connect exports to Redshift, Snowflake, and S3 are in a stale state with data through a max of 2019-11-02 22:13 UTC. Our data engineering team is investigating and we'll update this status when the sync process returns to normal behavior.

Posted Nov 04, 2019 - 07:23 PST

This incident affected: Heap Connect.