Heap Connect Sync Delays

Incident Report for Heap

Resolved

Connect syncs for most customers should be caught up. We are monitoring the remainder to ensure successful completion.
Posted Mar 26, 2025 - 10:42 PDT

Update

The issue has been identified and a fix is being implemented.
Posted Mar 26, 2025 - 09:46 PDT

Update

We are continuing to investigate this issue.
Posted Mar 26, 2025 - 06:34 PDT

Investigating

We are currently experiencing delays for Connect Syncs.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 30 minutes.
Posted Mar 26, 2025 - 06:07 PDT
This incident affected: Heap Connect.