Elevated Endpoint Errors

Incident Report for Heap

Resolved

The fixes put in place by the engineering team were successful, and we don't anticipate additional availability interruptions.
Posted Jul 26, 2018 - 17:45 PDT

Update

Our engineering team has implemented mitigations, and endpoint error rates are back to nominal levels.

We're continuing to investigate the root cause, and will update once it's found.
Posted Jul 25, 2018 - 11:26 PDT

Investigating

Our identify endpoints are experiencing elevated error rates and latency. Our engineering team is investigating.
Posted Jul 25, 2018 - 10:20 PDT
This incident affected: Data Collection.