Delayed data in Heap App

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Oct 30, 2019 - 21:32 PDT

Update

Normal system operation

Posted Oct 30, 2019 - 21:31 PDT

Update

Replay of the data-gap is still processing.

Posted Oct 30, 2019 - 20:54 PDT

Update

Replay of the data-gap is still in-progress.

Posted Oct 30, 2019 - 20:16 PDT

Update

Replay of the data-gap is still processing.

Posted Oct 30, 2019 - 19:36 PDT

Update

Replay of the data-gap is still in-progress.

Posted Oct 30, 2019 - 18:48 PDT

Update

Replay of the data-gap is still in-progress.

Posted Oct 30, 2019 - 18:14 PDT

Update

We expect the data-gap between 2:16PM and 4PM to be resolved within the next hour.

Posted Oct 30, 2019 - 17:24 PDT

Update

New data is ingesting normally at this point, but there is temporarily a gap between 2:16PM and 4PM which we are working to resolve now.

Posted Oct 30, 2019 - 16:50 PDT

Monitoring

We have identified a root cause and implemented a fix. We are monitoring the situation as it resolves.

Posted Oct 30, 2019 - 16:16 PDT

Update

We have determined that data collected after 2:16PM Pacific may temporarily be unavailable for querying in the Heap app.

Data collection is not affected and all data prior to 2:16PM is still available for querying.

We are currently investigating why this data is not available in the app and working to restore access to it as soon as possible.

Posted Oct 30, 2019 - 15:53 PDT

Investigating

We are investigating delays in Heap data being available in the Heap app.

Posted Oct 30, 2019 - 15:02 PDT

This incident affected: App.