App Unavailability

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Sep 15, 2021 - 13:45 PDT

Update

We are continuing to monitor the fix. If there are any changes to the state of the webapp, we will update this status.
Posted Sep 15, 2021 - 13:24 PDT

Monitoring

The fix has been implemented and the webapp is currently operational. We are monitoring the fix for further regressions. We will post another update in 15 minutes.
Posted Sep 15, 2021 - 13:00 PDT

Update

A potential fix is currently being rolled out. We will update the status of this fix in 15 minutes.
Posted Sep 15, 2021 - 12:45 PDT

Identified

The issue has been identified. Our engineering team is working on a fix. Customers may continue to see failed queries and intermittent logouts. We will post another update in 15 minutes.
Posted Sep 15, 2021 - 12:28 PDT

Update

We are continuing to investigate the issue. Customers are being logged out of the webapp and queries are not running. We will post another update in 15 minutes.
Posted Sep 15, 2021 - 12:06 PDT

Update

We are continuing to investigate the issue. We will post another update in 15 minutes.
Posted Sep 15, 2021 - 11:46 PDT

Update

We are continuing to investigate the issue. We will post another update in 15 minutes.
Posted Sep 15, 2021 - 11:32 PDT

Investigating

We're experiencing unavailability of the Heap webapp. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 15 minutes.
Posted Sep 15, 2021 - 11:17 PDT
This incident affected: App.