Temporary Data Latency

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Apr 26, 2022 - 18:03 PDT

Monitoring

Our team has implemented a fix and is monitoring. You may still notice recent data missing in your reports. We'll post another update when latency reaches normal levels.
Posted Apr 26, 2022 - 12:22 PDT

Identified

Our team has identified the root cause and is working on a fix. We'll post another update in 60 minutes.
Posted Apr 26, 2022 - 11:11 PDT

Investigating

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Posted Apr 26, 2022 - 10:10 PDT
This incident affected: App.
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