Signup Unavailability When Using Safari

Incident Report for Heap

Resolved

This incident has been resolved.
Posted May 04, 2021 - 21:48 PDT

Update

Our engineering team is deploying a potential fix. We'll post an update in the next 30 minutes.
Posted May 04, 2021 - 21:32 PDT

Update

Our engineering team is deploying a potential fix. We'll post an update in the next 30 minutes.
Posted May 04, 2021 - 20:52 PDT

Identified

Our engineering team has identified the issue and is working on a potential fix. We'll post an update in the next 30 minutes.
Posted May 04, 2021 - 20:22 PDT

Update

Our engineering team is continuing to investigate the issue and we'll post an update in the next 30 minutes.
Posted May 04, 2021 - 19:48 PDT

Investigating

Signing up at heapanalytics.com/signup does not currently work when using the Safari web browser. Using a browser such as Chrome should work however. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 30 minutes.
Posted May 04, 2021 - 19:17 PDT
This incident affected: App.
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