Data in both in the app and in Heap Connect has returned to normal. Thank you for your patience.
Posted Nov 13, 2018 - 14:28 PST
Update
Latency in data is almost completely caught up, we expect it to to finish overnight. We have also begun repairing Heap Connect syncs, your next sync should fully repair your dataset if you were affected. Because of the additional data, this sync may take longer than normal.
Posted Nov 12, 2018 - 18:04 PST
Monitoring
Data is fully restored through 11/7/18, affected customers will experience latency in their data from that point in time forward. We expect to recover from the data latency by tonight.
Posted Nov 12, 2018 - 09:57 PST
Update
Access to Heap has been restored for all environments. Affected environments will temporarily have a small percent of data missing while we restore from backups - your environment will have a banner indicating that you are affected. We expect the data restoration to be complete in a few days. No data loss is permanent and data collection has not been affected.
If you are a Heap Connect customer, your recent syncs will be missing some data from the night of 11/7 onward. Additionally, any events you sync for the first time or change the event definition on will have missing historical data. We will resync the missing data once your dataset is restored.
Posted Nov 08, 2018 - 12:58 PST
Update
The cause has been identified. Most customers are unaffected.
We're reaching out to affected customers and working on a resolution. If your account is affected, you will be notified in the app.
Data collection is unaffected for all customers.
Posted Nov 07, 2018 - 17:26 PST
Update
The cause has been identified. Most customers are unaffected.
We're reaching out to affected customers and working on a resolution. If your account is affected, you will be notified in the app.
Data collection is unaffected for all customers.
Posted Nov 07, 2018 - 11:57 PST
Identified
App queries are failing for some customers. Our engineering team is working on a solution.