Temporary data latency

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Feb 19, 2020 - 18:17 PST

Monitoring

Latency has recovered and we are currently monitoring.
Posted Feb 19, 2020 - 16:55 PST

Update

We are continuing to work on a fix. At this point, we don't have an ETA on recovery. We will be posting another update in 60 mins.
Posted Feb 19, 2020 - 15:55 PST

Update

We are continuing to work on a fix. At this point, we don't have an ETA on recovery. We will be posting another update in 60 mins.
Posted Feb 19, 2020 - 14:52 PST

Update

We are continuing to work on a fix. At this point, we don't have an ETA on recovery. We will be posting another update in 60 mins.
Posted Feb 19, 2020 - 13:46 PST

Identified

Our engineers have identified the issue and are working on a fix; at this point, we don't have an ETA on recovery. We'll be posting another update in 60mins.
Posted Feb 19, 2020 - 12:09 PST

Investigating

Our data ingestion pipeline has become backlogged, so you may notice missing data in your dashboard from earlier today. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60mins.
Posted Feb 19, 2020 - 11:21 PST