SSL Cert Warnings

Incident Report for Heap

Resolved

About a month ago, we updated the SSL certificate for cdn.heapanalytics.com, extending the expiration date to Sept 11, 2018. However, due to human error, our AWS CloudFront settings had regressed to the previous version of the SSL cert, which expired on August 10, 2015.

This caused HTTPS requests for https://cdn.heapanalytics.com to start failing around 2:19 PM PDT today. We deployed the updated SSL cert around 3 PM PDT, which means some data might have been dropped between 2:19 PM and 3 PM PDT today.

This should not have affected your product's functionality or performance. We're working on adding automated systems to ensure this sort of human error can never happen again.

Posted Aug 10, 2015 - 15:32 PDT