Heap Connect Syncs: Possibility Of Stale Data (US)

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Aug 12, 2026 - 15:59 PDT

Update

We are continuing to monitor for any further issues.
Posted Aug 12, 2026 - 15:39 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 12, 2026 - 14:33 PDT

Update

We are continuing to work on a fix for this issue.
Posted Aug 12, 2026 - 13:43 PDT

Update

We are continuing to work on a fix for this issue.
Posted Aug 12, 2026 - 12:49 PDT

Identified

We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Posted Aug 12, 2026 - 11:42 PDT
This incident affected: Heap Connect.