Heap Connect Sync Delays

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Sep 29, 2023 - 14:26 PDT

Update

Latency continues to improve. We expect syncs to be caught up in one hour.

Posted Sep 29, 2023 - 13:31 PDT

Monitoring

We have deployed a fix and are catching up delayed environments.

We will post an update in two hours, or resolve the incident if all environments have recovered.

Posted Sep 29, 2023 - 12:47 PDT

Identified

We have identified another issue and are working on a solution.

We will post an update in two hours.

Posted Sep 29, 2023 - 12:35 PDT

Monitoring

We have deployed a fix and are beginning to catchup delayed environments.

We will post an update in two hours, or resolve the incident if all environments have recovered.

Posted Sep 29, 2023 - 08:53 PDT

Identified

Our engineering team has identified the root cause of the delayed syncs and is working on a solution.

We will post an update in one hour.

Posted Sep 29, 2023 - 07:03 PDT

This incident affected: Heap Connect.