Heap Connect Syncs: Possibility Of Stale Data

Incident Report for Heap

Resolved

This incident has been resolved, latency is back to normal level.
Posted Nov 19, 2024 - 21:33 PST

Monitoring

A fix has been implemented and we are monitoring the result.
Posted Nov 19, 2024 - 20:52 PST

Update

A fix has been implemented and we are monitoring as latency catches up.
Posted Nov 19, 2024 - 19:59 PST

Identified

We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Posted Nov 19, 2024 - 19:21 PST
This incident affected: Heap Connect.