Email reports not sent in the past 24h

Incident Report for Heap

Resolved

We have deployed a fix. Email reports should be working again. Users who were expecting an email report between March 27 at 4pm PT and March 28 at 3pm PT will need to log into Heap to view the report manually. We apologize for the inconvenience.

Posted Mar 28, 2022 - 15:49 PDT

Identified

We have identified the root cause and are working on a fix.

Posted Mar 28, 2022 - 14:29 PDT

Investigating

Email reports that would normally be sent between March 27 at 4pm PT and now are not being sent. We are investigating and will provide an update in 1 hour.

Posted Mar 28, 2022 - 13:59 PDT

This incident affected: Notifications and Alerts.