Heap Connect Data Staleness

Incident Report for Heap

Resolved

This incident has been resolved: all environments should have caught-up and synced any stale data.

Posted Sep 29, 2021 - 07:50 PDT

Monitoring

A fix for the data staleness has been deployed. Connect syncs will now begin syncing the stale data. Our engineering team will continue to monitor the situation.

Posted Sep 29, 2021 - 04:48 PDT

Investigating

Heap Connect is currently experiencing data latency/staleness for all warehouse destinations. Connect syncs are otherwise operational, and will continue to attempt to apply schema migrations and sync data.

Our engineering team is currently working to identify a root cause and implement a solution.

Posted Sep 29, 2021 - 04:23 PDT

This incident affected: Heap Connect.