Failing dashboard queries and delayed Heap SQL syncs

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Jul 06, 2017 - 11:03 PDT

Monitoring

Dashboard queries are now operational, and delayed HeapSQL syncs are now catching up. We are currently monitoring delayed syncs as we work through the backlog.

Posted Jul 05, 2017 - 21:23 PDT

Investigating

Dashboard queries & reports are failing for some customers and Heap SQL syncs are also delayed for a subset of our customer base. Our engineering team is currently investigating.

Posted Jul 05, 2017 - 11:47 PDT