Custom Event Metadata Latency

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Feb 02, 2020 - 07:02 PST

Monitoring

A fix has been implemented and the backlog is now being processed. You may continue to experience delays in custom events and properties appearing in Heap until we're fully caught up.
Posted Jan 31, 2020 - 13:37 PST

Investigating

Our data ingestion pipeline related to custom events has become backlogged, so you may notice missing data in your dashboard from earlier today. You may encounter issues defining custom events from Users View or Live View. Data collection is unaffected, and no data has been lost.
Posted Jan 31, 2020 - 10:49 PST
This incident affected: App.
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