Slow Dashboard Queries

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Aug 02, 2016 - 14:43 PDT

Monitoring

We have replaced the degraded hardware, and dashboard queries should be back to full speed.

Data collection was unaffected, and no data has been lost. New data may take up to 90 minutes to reach your dashboard while we clear the backlog.
Posted Aug 02, 2016 - 13:56 PDT

Identified

We have identified the root cause as degraded hardware in our query cluster. We're working to resolve this ASAP.
Posted Aug 02, 2016 - 13:27 PDT

Investigating

Our infrastructure team is investigating slow and failing dashboard queries.
Posted Aug 02, 2016 - 13:05 PDT