Heap Connect Syncs: Possibility Of Stale Data

Incident Report for Heap

Resolved

The replay of affected customer syncs is now complete. Contact customer support if you have any questions.

Posted Jun 13, 2024 - 11:43 PDT

Update

Latency recovered as of 08:00 UTC. Replay of affected customer syncs is almost complete. Reach out to customer support if you have any questions.

Posted Jun 13, 2024 - 06:44 PDT

Update

Latency is still recovering and we are still monitoring.

Posted Jun 12, 2024 - 16:13 PDT

Update

We are continuing to monitor. Latency is recovering as expected. Will provide another update in an hour.

Posted Jun 12, 2024 - 14:23 PDT

Monitoring

The cause of the latency has been addressed. We continue to monitor and will update within the hour.

Posted Jun 12, 2024 - 13:31 PDT

Identified

We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

Posted Jun 12, 2024 - 12:35 PDT

This incident affected: Heap Connect.