App Unavailable and Elevated Endpoint Errors

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Jan 10, 2020 - 13:37 PST

Monitoring

A fix has been implemented, and the heap app and data collections are operational. We are monitoring the results.
Posted Jan 10, 2020 - 07:48 PST

Investigating

We're experiencing unavailability of the heap app and elevated error rates and latency on our data collection endpoints. Our engineering team is investigating.
Posted Jan 10, 2020 - 07:36 PST
This incident affected: Data Collection and App.
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