Account-based Query Partial Unavailability

Incident Report for Heap

Resolved

The incident has been resolved.

Posted Oct 27, 2020 - 15:48 PDT

Update

We've identified the issue and are fixing it.

Posted Oct 27, 2020 - 15:41 PDT

Update

We are continuing to investigate the issue. We'll post an update in the next hour.

Posted Oct 27, 2020 - 14:47 PDT

Identified

We are continuing to investigate the issue. We'll post an update in the next 30 minutes.

Posted Oct 27, 2020 - 14:09 PDT

Investigating

We're experiencing unavailability of certain account-based queries in the Heap app. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 30 minutes.

Posted Oct 27, 2020 - 13:30 PDT

This incident affected: App.