Elevated API Errors

Incident Report for Heap

Resolved

Error rates for all endpoints returned to normal levels after six minutes of increased 5xx messages. Our infrastructure team is monitoring the issue.
Posted Sep 14, 2015 - 14:15 PDT

Investigating

Our dashboard and identify API collection endpoints are sending sporadic 5xx messages starting at 10:24 AM PDT. Our normal data tracking endpoints are working as expected.

We're actively looking into the issue now.
Posted Sep 14, 2015 - 10:43 PDT
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