Session Replays are not loading in the app

Incident Report for Heap

Resolved

Session replays are loading as expected.

Posted Sep 08, 2022 - 14:44 PDT

Monitoring

We've rolled out a fix for the issue and are monitoring the results.

Posted Sep 08, 2022 - 12:56 PDT

Identified

Session replays and data ingestion are still captured. Data queries are still working as expected. Session Replays are not able to opened.

We have identified the root cause and are working on a fix.

Posted Sep 08, 2022 - 12:53 PDT

This incident affected: App.