Chart emails are not being sent -- Investigating

Incident Report for Heap

Resolved

Chart emails are now being sent. Users who were expecting a chart email between June 7 at 11am PT and June 7 at 8pm PT will need to log into Heap to view the chart manually. We apologize for the inconvenience.

Posted Jun 07, 2023 - 20:21 PDT

Investigating

Chart emails that would normally be sent between June 7 at 11am PT and now are not being sent by Heap. We are investigating the issue and a fix is being worked on.

Another update will be posted within 1 hour.

Posted Jun 07, 2023 - 18:58 PDT

This incident affected: Notifications and Alerts.