App Latency

Incident Report for Heap

Resolved

We have implemented a fix and latency has returned to normal. This incident is resolved.
Posted Aug 29, 2023 - 08:18 PDT

Investigating

We're experiencing slower than usual load times of the Heap app. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 30 minutes.
Posted Aug 29, 2023 - 07:57 PDT
This incident affected: App.