Temporary Data Latency

Incident Report for Heap

Resolved

All data sources have caught up and the issue is now resolved.

Posted Apr 16, 2022 - 04:21 PDT

Monitoring

Our engineers have identified the issue and deployed a fix. We will continue to monitor the situation, some users may still experience a small delay before data is available in the app.

Posted Apr 16, 2022 - 01:03 PDT

Investigating

We are currently experiencing delays with a subset of data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are investigating the cause.

Posted Apr 15, 2022 - 22:21 PDT

This incident affected: Data Collection.