Temporary Data Latency

Incident Report for Heap

Resolved

This incident is resolved and latency has returned to normal.

Posted Mar 02, 2021 - 22:20 PST

Update

We are continuing to investigate this incident. We will update when we have more information.

Posted Mar 02, 2021 - 20:48 PST

Update

We are continuing to investigate the root cause of this issue. We will provide another update in 60min.

Posted Mar 02, 2021 - 19:43 PST

Investigating

We are currently experiencing delays in data being available in the app. You may notice missing data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Posted Mar 02, 2021 - 18:43 PST

This incident affected: App.