Temporary Data Latency

Incident Report for Heap

Resolved

The data ingestion pipeline has caught up, and data received earlier in the day should now be available for querying.

Posted Sep 13, 2020 - 14:13 PDT

Identified

We have identified the cause of the backlog, and the latency is recovering to normal levels. We will post an update in 60 minutes.

Posted Sep 13, 2020 - 13:21 PDT

Investigating

We are currently experiencing delays in data being available in the app. You may notice missing recent data in your dashboard. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Posted Sep 13, 2020 - 12:59 PDT

This incident affected: Data Collection.