Heap Connect Sync Delays

Incident Report for Heap

Resolved

This incident has been resolved

Posted Jul 24, 2024 - 11:34 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 24, 2024 - 11:34 PDT

Update

The S3 sync backlog is now within normal range and continues to perform as expected. We continue to monitor.

Posted Jul 24, 2024 - 07:37 PDT

Monitoring

The fix has been rolled out and S3 syncs are now completing successfully. We will continue to monitor as we progress through the backlog.

Posted Jul 24, 2024 - 05:58 PDT

Identified

The problem has been identified and a fix is underway. Will provide an update within the hour.

Posted Jul 24, 2024 - 04:23 PDT

Investigating

We are currently experiencing delays for some Connect Syncs to S3. Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 60 minutes.

Posted Jul 24, 2024 - 03:14 PDT

This incident affected: Heap Connect.