Delayed Heap Connect Data

Incident Report for Heap

Resolved

This incident has been resolved.

Posted May 12, 2020 - 16:10 PDT

Update

We are continuing to monitor for any further issues.

Posted May 12, 2020 - 13:18 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 12, 2020 - 11:22 PDT

Investigating

Heap Connect exports to Redshift, Snowflake, and S3 are in a stale state. Our data engineering team is investigating and we'll update this status when the sync process returns to normal behavior.

Posted May 12, 2020 - 10:10 PDT

This incident affected: Heap Connect.