User property data delayed in Heap connect syncs (US customers only)

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Oct 14, 2026 - 12:44 PDT

Investigating

We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.

Posted Oct 14, 2026 - 06:03 PDT

This incident affected: App and Heap Connect.