Temporary Custom Event/Property Latency

Incident Report for Heap

Resolved

All clear!

Posted Oct 19, 2017 - 08:13 PDT

Update

New custom events and custom properties should show up in your dashboards within 14 hours of occurring. This latency is down from a maximum of 45 hours and should continue falling over the next day.

Data collection is not affected, and no data has been lost.

Posted Oct 17, 2017 - 05:45 PDT

Monitoring

Our ingestion pipeline for new custom event and custom properties has become backlogged so you may notice some data latency in your dashboard for such events sent from Friday evening until this status is resolved.

Posted Oct 15, 2017 - 19:59 PDT