Heap Connect Sync Delays

Incident Report for Heap

Resolved

This incident has been resolved.

Posted Feb 13, 2025 - 12:33 PST

Update

Latency has recovered for most syncs. We continue to monitor for remaining impacted clients.

Posted Feb 13, 2025 - 09:27 PST

Update

We are continuing to monitor for any further issues.

Posted Feb 13, 2025 - 08:51 PST

Update

We are continuing to monitor as some delayed syncs are still catching up.

Posted Feb 13, 2025 - 07:47 PST

Monitoring

Some customers Connect Syncs have been delayed. The cause has been identified and the fix has been deployed. We are monitoring as delayed environments catch up.

We will post an update in two hours, or resolve the incident if all environments have recovered.

Posted Feb 13, 2025 - 05:59 PST

This incident affected: Heap Connect.