Heap Connect Sync Delays (Bigquery)

Incident Report for Heap

Resolved

This incident has been resolved.

Posted May 29, 2026 - 10:32 PDT

Monitoring

We have deployed a fix and are beginning to catchup delayed environments.

We will post an update in two hours, or resolve the incident if all environments have recovered.

Posted May 29, 2026 - 08:05 PDT

Update

We are continuing to investigate the issue. We will post an update in 2 hours.

Posted May 29, 2026 - 07:38 PDT

Investigating

We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 2 hours.

Posted May 29, 2026 - 05:26 PDT

This incident affected: Heap Connect.