Degraded App Performance

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Nov 08, 2021 - 13:10 PST

Monitoring

A fix has been deployed, and the app performance is back to normal. We are currently monitoring the issue.
Posted Nov 08, 2021 - 12:10 PST

Update

We are continuing to work on a fix for this issue.
Posted Nov 08, 2021 - 11:49 PST

Update

We are continuing to work on a fix for this issue.
Posted Nov 08, 2021 - 10:54 PST

Update

We are continuing to work on a fix for this issue.
Posted Nov 08, 2021 - 09:53 PST

Update

We are continuing to work on a fix for this issue.
Posted Nov 08, 2021 - 08:52 PST

Update

We are continuing to work on a fix for this issue.
Posted Nov 08, 2021 - 07:46 PST

Identified

The root cause has been identified and we are working on a fix.
Posted Nov 08, 2021 - 06:46 PST

Investigating

The app is experiencing degraded performance including slow load times and live view issues. We are investigating the issue and will post an update within an hour. Data collection is not impacted.
Posted Nov 08, 2021 - 05:53 PST
This incident affected: App.