Data latency for some US customers

Incident Report for Heap

Resolved

This incident has been resolved.
Posted Nov 02, 2026 - 21:36 PST

Identified

We have identified ingestion latency affecting some customers in the US region. Data collection is not affected, and no data has been lost. Ingestion is making progress, but the backlog has not yet cleared. We are monitoring recovery and will provide further updates.
Posted Nov 02, 2026 - 21:24 PST
This incident affected: App.